24/7 voice support that resolves, routes, and redefines IT service management. Reduce resolution times by 80% with intelligent automation.
24/7 Available
Voice Enabled
Enterprise Ready
User Calls
Employee contacts the AI service desk via voice call or chat
AI Analysis
Advanced NLP processes the request and identifies the issue type
Knowledge Search
AI searches the knowledge base for solutions and procedures
Resolution or Escalation
Issue resolved instantly or ticket created for human agents
AI-Powered Voice Assistant
Natural language processing with human-like conversation capabilities. Understands context and intent.
24/7 availability
Multi-language support
Contextual responses
Real-time ServiceNow Integration
Seamless integration with ServiceNow and other ITSM platforms. Auto-creates tickets and updates status.
Auto ticket creation
Status updates
Workflow automation
Smart Knowledge Base
AI-powered knowledge base that learns and improves. Instant access to solutions and procedures.
Self-improving algorithms
Instant search capabilities
Version control system
Human Escalation
Intelligent escalation to human agents when needed. Preserves context and ensures seamless handoffs.
Seamless handoffs
Context preservation
Priority routing
Enterprise Security
SOC 2 compliant with end-to-end encryption. Meets enterprise security and compliance requirements.
SOC 2 compliance
End-to-end encryption
Audit trails
Analytics & Insights
Comprehensive reporting and analytics. Track performance, identify trends, and optimize operations.
Performance metrics
Trend analysis
Custom reports
Experience the power of AI-driven support with measurable results that transform your service delivery
70%
First-Call Resolution
Issues resolved on first attempt
80%
Faster Resolution
Reduced average resolution time
24/7
Availability
Issues resolved on first attempt
50%
Cost Reduction
Lower operational expenses
Join 30+ companies who have already registered to transform their service desk
ServiceNow
ITSM Platform
Full integration with incident, problem, and change management
Auto ticket creation
Status sync
Custom workflows
Jira Service Management
Issue Tracking
Seamless ticket management and project integration
Ticket automation
Project linking
Custom fields
Microsoft Teams
Communication
Full integration with incident, problem, and change management
Auto ticket creation
Notifications
Voice calling
Zendesk
Customer Support
Native integration with Zendesk ticketing system
Ticket sync
Customer data
SLA tracking
Slack
Communication
Real-time notifications and team collaboration
Bot commands
Alerts
Team Updates
Active Directory
Identity Management
User authentication and directory services integration
SSO support
User sync
Permission management
Enterprise IT Solutions
Enterprise organizations require robust, scalable IT infrastructure to support complex business operations and global workforce productivity.
SmartSupportAI delivers comprehensive 24/7 support for enterprise environments, providing instant resolution of routine IT issues through natural language interactions. Integrates seamlessly with existing ITSM platforms and supports multi-location, multi-timezone operations with intelligent escalation pathways.
Key Benefits:
24/7 global support coverage
Instant password resets & access management
Multi-platform integration capabilities
SOC 2 compliant, cloud/on-prem deployable, with real-time sync and REST API.
Intelligent ticket routing and escalation
Healthcare Solutions
Healthcare organizations require uninterrupted IT services to support clinical systems and patient care.
SmartSupportAI provides 24/7 voice and chat-based support, enabling instant resolution of routine IT issues without waiting for human intervention. Integrates with existing service management platforms and electronic health systems while maintaining compliance.
Key Benefits:
Reduced MTTR for critical systems
24/7 support for medical staff
Clinical system integration
Prioritized critical incident escalation
Legal Practice Solutions
Legal practices require secure, compliant IT infrastructure to protect client information and maintain operational efficiency.
SmartSupportAI delivers specialized support for legal environments, ensuring document security, compliance with legal standards, and seamless integration with case management systems. Provides instant resolution while maintaining strict confidentiality protocols.
Key Benefits:
Enhanced document security protocols
Compliance with legal standards
Case management system integration
Confidential client data protection
Financial Services Solutions
Financial institutions require zero-downtime IT support to maintain trading platforms, customer services, and regulatory compliance.
SmartSupportAI provides mission-critical support for financial environments, ensuring continuous operation of trading systems, secure handling of sensitive financial data, and compliance with industry regulations. Delivers instant resolution with complete audit trails.
Key Benefits:
Zero-downtime trading platform support
Regulatory compliance automation
Secure financial data handling
Complete audit trail maintenance
Education Solutions
Educational institutions face growing IT support demands from students, staff, and administrators with limited resources.
SmartSupportAI delivers intelligent, always-available IT support that empowers users to resolve issues independently. Integrates with learning management systems and student information systems to provide contextual, educational-focused assistance.
Key Benefits:
24/7 availability for students
Reduced repetitive task volume
Enhanced digital experience
Detailed analytics & reporting
Managed Service Providers
Operational efficiency and SLA adherence are critical for client retention and revenue growth.
SmartSupportAI provides a competitive edge with an always-on Tier 0/Tier 1 support resource that handles high ticket volumes, provides instant resolutions, and escalates intelligently. Perfect for MSPs looking to scale without increasing headcount.
Key Benefits:
Meet aggressive SLAs without scaling headcount
Multi-client support capability
Intelligent escalation pathways
ServiceNow integration
Basic
£499
per month
Perfect for small IT teams getting started with AI automation
15 hours of voice interactions/month
Google Sheets Integration
Limited knowledge base
Email support
Single tenant deployment
Additional Charges: Telephone calls are charged at £0.45 per minute. This ensures you only pay for what you use while maintaining cost transparency.
Professional
£999
per month
Advanced features for growing organizations
Unlimited hours of voice interactions
Full ITSM platform integrations
Advanced AI capabilities
Priority phone & email support
Advanced dashboard reporting
Custom workflows
API access
£1,000 one-off platform implementation cost
Additional Charges: Telephone calls are charged at £0.20 per minute. This ensures you only pay for what you use while maintaining cost transparency.
Enterprise
Custom
Tailored solutions for large enterprises
Unlimited hours of voice interactions
Custom integrations
Dedicated AI model training
24/7 dedicated support
Advanced analytics & reporting
Advanced security features
Multi-tenant support for MSPs
White-label options
Custom SLA agreements
On-premise deployment
Dedicated account manager
At SmartSupportAI, we believe IT support should be faster, smarter, and more cost-effective. Traditional service desks struggle with long wait times, inconsistent resolutions, and rising operational costs. SmartSupportAI is an AI-powered service desk agent that automates everyday IT support across chat and voice, so users get instant help and teams spend less time on repetitive tickets. It connects into your existing ITSM stack (for example ServiceNow), uses your knowledge base to give consistent answers, and can log, update, and route tickets end-to-end with clear audit trails. The result is faster resolution times, better user experience, and a service desk that scales without simply adding more headcount
Resolve
Use AI to diagnose and solve problems instantly, reducing downtime and frustration.
Route
When issues need human attention, tickets are automatically logged and routed to the right team in ServiceNow.
Redefine
Transform IT support from a cost centre into a strategic advantage with measurable savings and improved user satisfaction.
"Help businesses deliver better IT support experiences while saving time and money."
Our Office
SmartSupportAI
Crossways Business Park
Galleon Blvd, Dartford
DA2 6QE, United Kingdom
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday & Sunday: Closed
24/7 Emergency Support
Direct Contact
Sales & Support: +44 204 634 6900
Email: sales@smartsupportai.co.uk